Additional Services


 

Giving You the Proper Health Care Services You Deserve

We Are an LGBT-Friendly Primary Care Services Provider

No longer will you have to worry about medical service access discrimination. Tom Saglimbeni, DNP is here to provide health care services for everyone. We specialize in helping the LGBT community members in New York, New York, particularly with their sexual health needs.

Our LGBT-friendly doctor offers our clients a patient-centered, one-on-one, and uninterrupted medical care to meet all their needs.

Office Policies

Emergencies

In addition to our regular office hours, our practice has after-hours coverage 24 hours a day/7 days a week. After hours, call the office to reach the answering service at 212-620-0144.

A provider is on call each night and all weekend. The provider will be paged and return your call. If you do not hear from a provider within 30 minutes of contacting the on-call service, please call back to make sure the message was sent. For emergencies that require immediate care, please call 911.

You can also direct non-emergency questions through the Healow patient portal. They will be answered with 1-2 business days.

Cancellation Policy

Please call at least 24 hours before your office visit to cancel an appointment. If you are rescheduling an appointment, please let us know so that we can cancel it and open the time for another patient. You may be assessed a missed appointment fee if you cancel on the same day as your appointment, and will be charged if you miss an appointment altogether.

 

Preparing for Your Appointment

  • Make a list of your health questions. Ask a friend or relative for help if you need it. Put the problems that are most important to you at the top of the list. Be prepared to schedule a second visit to address other issues.
  • Make a list of other health care providers you have visited. Write down their names, addresses, phone numbers, and the reasons you visited them.

During Your Visit

  • Use your own words to repeat back the things you've discussed with your provider. This way, both you and your provider will know the information given to you is clear.
  • Ask how to reach the providers in the office after hours if needed.
  • Before you leave the office, be sure you know the things you need to work on before your next appointment; and be sure to schedule your next appointment before you leave.
 

Photo ID and Insurance Card

All patients will be required to present a valid driver's license or photo ID, their current medical insurance card and co-pay at every office visit. Patients without valid health insurance might be responsible for the payment for that visit. Please bring your pharmacy or prescription benefit card with you as well- this will help process any required medication authorizations.

Insurance Claims/Billing

We participate with most major insurance carriers. As a courtesy to our patients, we will file insurance claims for those insurances with which we participate. Please remember, any amount not covered by insurance is ultimately the patient's responsibility. A list of the major insurance companies we participate with is available at the end of this policy, but please contact your insurance company to confirm that we are still participating. We require that you bring your insurance card, pharmacy benefit card (if you have one) and photo ID to all visits.

 

Physical vs. Office Visit

A “physical” or “preventive health exam” is a thorough review of your general well-being. An “office visit” is an appointment time to discuss new or existing problems. The distinction between a “physical” and an “office visit” is especially important when we submit a bill to your insurance company for that visit.

Payment 

Payment will be requested at the time of service for all services that are non-covered or determined to be the patient's responsibility, including co-payments. Payment may be made by cash, check, Mastercard, Visa or American Express. You may also pay your bill online. Please contact our office for questions regarding billing.

Arrival Time

Please arrive 10-15 minutes before your appointment time so we can verify your insurance and update paperwork, if necessary.

 

Appointment Length

Appointments are officially either 20 minutes or 40 minutes, which is what the insurance will cover. We meet with patients longer if needed. We take your health seriously, and health can be complicated. As such, we like to limit appointments to discussions of one or two issues to adequately cover each item.

What Insurance Covers

We understand that medical insurance can be complicated. We deal with several insurance carriers with ever-changing policies. Insurance companies now separate a wellness exam and a problem-solving visit. Most insurance companies won’t pay us to do both during the same visit. 

Further, a wellness exam alone is involved. We need to review your specific medical history, including past diagnoses, lab tests, preventative tests, drug doses, and more. We see how you are currently doing, then diagnose for the upcoming year and how we will approach each issue. Once we see the big picture, we’ll schedule a problem-solving visit to discuss one or more items in detail, then try an approach, such as writing a prescription.

 

Communication With the Practice

HEALOW/PATIENT PORTAL

  • The best way to communicate with Tom Saglimbeni, DNP outside of appointments is through the Healow App. You can follow a link to sign up on this website. Messages should be answered within 1 business day.
  • Healow is the portal application that is directly linked to your medical record. This is the best way to look at lab results, request refills, request or self-schedule appointments, and contact the office staff.
  • Messages sent after hours should be answered before the end of the next business day.
  • Self-scheduling for existing patients is available through the Healow App. Select "Find Appointment" and make sure to select "Yes" under the question "Have you been seen at this location before?" This will show all existing patient time slots that are available. If your insurance has changed since your last visit, please update that information when booking the appointment.
  • Please do not send multiple portal messages or questions before the first is answered.
  • Please schedule an appointment for new symptoms or concerns as the messaging system is not sufficient to allow proper evaluation of the situation
 

Click To Access HEALOW

INSURANCE LIST

  • 1199 NATIONAL BENEFIT FUND
  • AETNA HMO & PPO (NO NYC COMMUNITY, PREMIER CARE NETWORK, AND SAVINGS PLUSPLANS)
  • ANTHEM BLUECROSS/BLUESHIELD PPO ONLY
  • BLUECROSS/BLUESHIELD FEDERAL PPO
  • BLUECROSS/BLUESHIELD MEDICARE
  • CIGNA HEALTHCARE HMO & PPO
  • EMBLEMHEALTH COMMERCIAL PPO
  • EMPIRE BLUECROSS/BLUESHIELD HMO, EPO & PPO (EXCEPT PREFERRED NETWORK, BLUE PRIORITY, AND OMNIA PLANS)
  • HORIZON BLUECROSS/BLUESHIELD PPO ONLY
  • HUMANA MEDICARE ADVANTAGE
  • GHI CBP (NO GHI HIP)
  • GREAT WEST HEALTHCARE (Cigna Network)
  • GUARDIAN HEALTHCARE (Multiplan/PHCS Network)
  • GOLDEN RULE (Affiliated With UnitedHealthcare)
  • MULTIPLAN/PHCS NETWORK
  • NEW YORK STATE EMPIRE PLAN (Affiliated With UnitedHealthcare)
  • OXFORD FREEDOM & LIBERTY (NO OXFORD METRO PLANS)
  • UMR (Affiliated With UnitedHealthcare)
  • UNITEDHEALTHCARE HMO & PPO – (EXCEPT UNITED MCR ADVANTAGE, UHC COMMUNITY AND UNITED COMPASS)
 

*If you are purchasing insurance via ACA exchange, we are only part of: Empire Blue Cross Blue Shield Pathway

*If you do not see your insurance plan on this list, please feel free to contact us at (212) 620-0144. We can assist in verifying if we do accept your plan or contact your insurance directly. 

Get in Touch

Location
Tom Saglimbeni, DNP
314 W 14th Street, Fifth Floor
West Village

New York, NY 10014
Phone: 212-574-4664
Fax: 212-691-8588
Office Hours

Get in touch

212-574-4664